Spire was an event partner at the virtual summit that was held on 7 and 8 October 2020. Spire Deputy CEO, Japnit Singh, was part of a panel that discussed changes in buying trends of consumer electronics.

The panel explored how customer databases can be shared legally among partners. Japnit suggested that collaborations between technology players and those outside of the sector, such as sports and apparel, can expand the shared databases.

The panel agreed that Covid-19 will have long-term impact on the retail sector of consumer electronics. The pandemic-induced isolation behaviour is expected to persist beyond the health crisis. Japnit added that large format retailers need to recognise the importance of omni-channel, to cater to customers who want to experience the products but may choose to buy online.