Source : https://www.spireresearch.com/newsroom/media/spire-kicks-off-major-customer-satisfaction-survey-for-edotco-bangladesh/

Spire kicks off major Customer Satisfaction Survey for edotco Bangladesh


November 2015
TowerXchange Asia Dossier 2015

Spire kicks off major Customer Satisfaction Survey for edotco Bangladesh

Malaysian telco edotco’s launch in Bangladesh underlines its seriousness in becoming a regional leader in telecom infrastructure. Spire collaborated on a major Customer Satisfaction Survey which found that edotco Bangladesh was indeed among the top preferred local infrastructure providers. The findings of the survey were also highlighted on TowerXchange’s website.

The launch of edotco Bangladesh underline’s edotco’s interest in Bangladesh’s rapidly growing telecommunication market. The launch has involved partnerships with local telecom operators, in line with the Bangladesh Telecommunication Regulatory Commission’s (BTRC) infrastructure sharing agreement.

Spire’s survey covered edotco’s customer base which consists of Mobile Network Operators (MNOs) and Non-MNOs. Consumers’ were questioned on perceptions of the quality of services and network availability, as well as maintenance of non-telecom equipment such as batteries, towers, cooling systems and electricity transmission that drive cost efficiency.

According to the survey, edotco is able to satisfy almost all of customers’ needs, delivering service and operational excellence.


For media enquiries, please contact:

Nidhi Singh
Assistant Manager, Group Corporate Communications
Spire Research and Consulting
Phone: (91) 124 646 5499
E-mail: nidhi.singh@spireresearch.com


About Spire Research and Consulting

Spire Research and Consulting is the leading research consultancy in global emerging markets. Spire's competitive advantage lies in its ability to deliver actionable intelligence on the external business environment in support of its clients’ strategic decision-making in marketing and business development. Spire's clients include 50 Global Fortune 1000 companies and government agencies in 15 countries. For more information, please visit www.spireresearch.com.


For media enquiries, please contact:

Alyssa Tan
Manager, Group Corporate Communications
Spire Research and Consulting
Phone: (65) 6838 5355
E-mail: alyssa.tan@spireresearch.com

Nidhi Singh
Executive, Corporate Communications
Spire Research and Consulting
Phone: (91) 124 654 2062
E-mail: nidhi.singh@spireresearch.com