
Life Sciences
Spire has assisted healthcare service providers as well as manufacturers and distributors of pharmaceuticals (both prescription and over-the-counter), health supplements, medical devices and medical disposables.
Our work in the life sciences space has addressed product categories ranging from nuclear medicine, anti-psychotic and oncology drugs, diagnostic reagents, and surgical gowns and drapes to biotechnology, bio-pharmaceuticals, physiotherapy robotics and healthcare services provided in public institutions and at home.
Issues & Opportunities
Pharmaceuticals – Demand Dynamics and Market Sizing Study – Southeast Asia

A global pharmaceutical company that specialized in drugs for mental disorders, wanted to learn about the market demand for a particular group of drugs in five countries across Asia. It was also keen in gaining insights into the current treatment and prescription patterns for mental disorders that existed in these countries.
The objectives of the study were to conduct a study on the prescription patterns of different mental disorders and gather information on the opportunities that existed in the market. The study also set to obtain feedback from psychiatrists on the efficacy and impact of existing drugs, as well as identify unmet needs.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire conducted interviews with licensed psychiatrists in the public and private sectors, who were currently treating patients with mental disorders. Analysis of secondary data were also obtained from health department websites of the respective countries, published reports and statistics.
With Spire’s report, the client was able to better market and position their new drug in the respective countries.
Project deliverables included:
- Country specific reports addressing:
- Current market size of pharmaceuticals
- Typical consumption and prescription patterns of drugs for patients with mental disorders
- Key competing drugs which exist in the market
- Regional report addressing:
- Comparison of prescription and treatment patterns across 5 countries
- Comparison of market size of pharmaceuticals across 5 countries
- Assessing country with the highest demand and receptivity towards new drugs
Over-the-counter Medicine – Channel Research and Value Chain Analysis on Cold and Flu Medicine in Indonesia

An international pharmaceutical manufacturer sought to re-organize its Indonesian over-the-counter (OTC) flu medication channel function to achieve greater efficiency.
The objectives of the study were to benchmark competitors and analyze our client’s own OTC product distribution and reach across all channels types. This would enable us to better inform of a comprehensive restructuring of the channel-management function.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire undertook secondary research using Bahasa Indonesia sources to identify close competitors of our client in four major cities: Jakarta, Surabaya, Semarang and Medan. Our consultants then conducted in-depth interviews with distributors, key wholesalers and semi-wholesalers of competing brands, as well as quantitative face-to-face surveys with over 900 provision-shop outlets in these cities.
Spire’s findings enabled our client to introduce channel management programs that proved to be competitive against major contending brands.
Project deliverables included a detailed analysis of the full spectrum of channels for OTC medicine in Indonesia, addressing:
- Product purchase and stocking behaviour
- Sales and profit performance
- Sphere of influence
- Perception of and feedback on principals
Medical Reagents – Strategic Business Review for Diagnostic Reagents

A multinational chemical manufacturer planned to enter the diagnostics reagents market in India.
The objectives of the study were to assess India’s market size for diagnostics reagents as well as understand purchasing practices and pricing schemes to facilitate a successful product launch.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire undertook secondary research to grasp local certification requirements as well as to identify interview targets.
This was followed by:
- On-site interviews with dealers, distributors and manufacturers of diagnostic reagents
- Face-to-face and telephone interviews with nursing homes, hospitals and clinical labs that purchased these reagents
- Interviews with industry regulators and drug control agencies
Based on Spire’s analysis and recommendations at a face-to-face presentation, our client took a decision on the level and type of investments to be made in order to penetrate the India market.
Project deliverables included:
- Market sizing in terms of number of tests and value
- Breakdown by product categories (types of reagents)
- An analysis of competitors’ pricing and bundling strategies
Medical garments – Market Sizing and Customer Dynamics Study on Disposable Surgical Gowns and Drapes

A Japanese medical disposables manufacturer planned to expand its medical garments and drapes business in the Asia-Pacific by entering the India, Australia and New Zealand markets.
The objectives of the study were to assess the market size and potential of the surgical drapes and gowns industry, as well as to grasp the regulatory and customer dynamics. These findings would enable our client to achieve successful market penetration.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire undertook secondary research on the medical garment/drapes markets in India, Australia and New Zealand.
Our consultants then conducted three types of interviews:
- In-depth interviews with prominent public and private hospitals, targeting surgeons and purchasing managers in each market
- Face-to-face and telephone interviews with nursing homes and smaller health delivery centers where surgeries were also done
- Interviews with industry regulators and experts as well prominent dealers of these products
Our client used Spire’s findings and recommendations to develop a comprehensive business plan for entry into the India, Australia and New Zealand markets.
Project deliverables included:
- Market sizing in units and value for gowns and drapes
- Breakdown by product categories (types of drapes and gowns)
- Customer decision making dynamics analysis
- Overview of local certification requirements
- Profiling of five major hospitals as potential customers in each country
Laparoscopic and GI Endoscopic Equipment – Channel Research Study in ASEAN (specifically Singapore)

An Israel-based multinational medical devices manufacturer planned to enter the ASEAN market, with its focus on Singapore.
The objectives of the study were to assess potential distribution network partners, as well as their abilities, experience and network. These findings would determine their suitability for the distribution of the proprietary Laparoscopic and gastrointestinal (GI) Endoscopic equipment and ability to provide training and holistic service to users of the medical equipment.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire conducted telephone interviews with potential medical equipment distributors, as well as face-to-face interviews with distributors who met the criteria and were interested in the products.
Spire’s findings and recommendations enabled our client to choose the most beneficial channels and suitable partners for their entry into the various ASEAN countries.
Project deliverables included a report detailing:
- Profiles of suitable distribution partner candidates
- Strength and span of distribution network
- Clientele base
- Prior experience
- Service model
- Current product lines
- Spire’s assessment of level of suitability of these candidates
- Regulatory environment and application processes with regards to medical equipment certification in various ASEAN countries
- Landscape of healthcare providers segment in Singapore
Color Ultrasound Devices – Strategic Research for Ultrasound Devices in China

A leading global medical devices manufacturer was seeing slow growth in sales and sought to reposition its color ultrasound devices for the cardiology, obstetrics & gynecology (O&G) and neurology segments in China.
The objectives of the study were to assess market size, growth, competition, pricing and purchasing dynamics for color ultrasound in China vis-à-vis black and white ultrasound. These findings would support Spire in developing a comprehensive proposal to reposition the product.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire undertook secondary research through published articles, scientific journals, as well as data on government rules and regulations.
Our consultants commenced on-site interviews with dealers, distributors and manufacturers of medical diagnostic devices across China, so as to develop hypotheses about the market. Utilizing these insights, face-to-face interviews were then conducted with purchasing decision makers (clinical and financial) in hospitals across eight cities in China – primarily heads of department for cardiology, O&G and neurology as well as hospital administration/finance managers.
We also interviewed provincial health bureaus to extract more information on the specifics of the purchase process.
Our findings were presented to our client’s Vice-President for Greater China and were used to establish sales quotas and budget for color ultrasound market development in mainland China.
Project deliverables included:
- Market sizing in volume and value
- Forecasted growth
- Breakdown by price bracket, geographic region and application
- Competitor shares
- Segmentation by grade of hospital
- Forecasted growth trajectory and profiles of five major competitors
Outboard motor – Market entry study in Thailand, Indonesia, Philippines and Vietnam

A Japan-based Global Fortune 500 manufacturer sought to launch a new outboard motor engine product to replace crude multi-purpose engines adapted for use in unorganized fishing and passenger transport boats.
The objectives of the study was to develop market sizing, forecast, end-user purchasing evaluation, channel structure and competitor analysis (including products and pricing) for outboard motors.
The objectives of the study were to

Analyze the current supply chain


Benchmark against industry role models


Recommend a plan for improving efficiency

Spire conducted expert interviews with trade associations and government bodies, in-depth interviews with distributors/importers, intermediate, final-tier channels and manufacturers of outboard motors, as well as end-user interviews with fishing and passenger transport boat owners in sea and river port towns.
Our client used Spire’s report to develop a business plan and allocate investment for a new product launch.
Project deliverables included:
- Market size (historic and forecast) and population for outboard motors in the four said countries
- Market breakdown by product category, customer segment and geographic region in each country
- Competitor analysis:
- Strategy, targeted segment and key selling points for each major competitor
- Customer decision dynamics:
- Profile, usage of engine, income and demographic characteristics, brand perception, purchase decision factors, price sensitivity
- Macro-environmental assessment including import duties, environmental standards, quality and safety certification required, etc.
- Recommendations for segment/geographic prioritization, product specs, pricing, marketing activities and distribution/go-to-market model
Automotive parts logistics – Market entry study for ASEAN distribution centre

A leading global motorcycle manufacturer in Japan sought to grow its aftermarket parts business in ASEAN by establishing a distribution centre within the region.
The objectives of the study were to:
- Assess the feasibility of developing the ASEAN market for specific aftermarket parts, accessories and lubricant oil
- Recommend the most suitable location for their ASEAN region distribution centre
The objectives of the study were to

Analyze the current supply chain


Benchmark against industry role models


Recommend a plan for improving efficiency

Spire conducted an analysis on legal, regulatory and macro-environmental conditions as well as market situation and suppliers of non-original parts and lubricant oil. Supported by the findings from secondary data, the location choices were narrowed down to three.
Interviews with trade associations, relevant government bodies, logistics industry experts and establishments in the non-original parts value chain were carried out in Thailand, Singapore and Indonesia. Our consultants also held internal discussions with our client’s local offices and engaged three logistics service providers to secure proposals for the distribution centres. With the findings, Spire was able to arrive at the final recommendation to our client.
Our client finally decided to locate its distribution centre in Singapore. The centre is currently operational and has been successful in generating cost reductions.
Project deliverables included a report supporting market entry for parts, lube oil and accessories in ASEAN as well as Spire’s recommendation on the most effective logistics service provider.
Car audio – Customer satisfaction study for standard car audio in Malaysia and Indonesia

A leading Japanese car audio manufacturer operating in Thailand sought to understand the satisfaction level of Malaysian and Indonesian car owners with their standard car audio products as well as consumer plans on car audio purchasing.
The objectives of the study were to understand customer satisfaction levels on standard car audio and obtain inputs from motorists regarding the ideal specifications of car audio.
The objectives of the study were to
Analyze the current supply chain

Benchmark against industry role models

Recommend a plan for improving efficiency

Spire conducted face-to-face interviews with car owners in several big cities in Indonesia and Malaysia.
Our client used Spire’s report for performance measurement purposes and as inputs in designing and developing new products to better meet customers’ needs and wants.
Project deliverables included:
- An analysis of customers’ satisfaction level, needs and wants,
- Entertainment Media (CD, DVD, MP3, etc.) usage behavior
- Consumers’ awareness of possible car audio add-on features (e.g. Bluetooth, navigation system, etc.)
Automotive price tracking – Passenger car tire price tracking study in Singapore and Korea

A leading global manufacturer and distributor of rubber products saw a decline in sales of its passenger car tires in Singapore and Korea. An internal discussion led to the conclusion that pricing was the root of the problem – competitors were simply more aggressive in their pricing strategies.
To increase its market share, the client sought to benchmark the prices of its competitors’ products that were targeted at various customer segments in Singapore and Korea.
The objectives of the study were to understand how the competitors positioned their products in the relevant markets and devise a counter-strategy.
The objectives of the study were to

Analyze the current supply chain


Benchmark against industry role models


Recommend a plan for improving efficiency

Spire was tasked with the screening and recommending of suitable models and local retailers of passenger car tires for price research. Once the final candidates were selected by our client, our consultants executed mystery shopping and retail observations to identify the prices, specifications and promotions of both our client’s and competitors’ products in the local markets. Simultaneously, secondary research was undertaken to identify general market trends.
Spire delivered the key findings and recommendations to our client in a face-to-face presentation.
Our results served as important inputs to support our client’s country offices in their tactical pricing adjustments.
Project deliverables included:
- Information on the pricing and specification of the tire stock-keeping units (SKUs)
- Reports that address the recent market situation and other information related to the tire models tracked, such as customers’ perception and market share.
Automotive – Mystery shopping study to evaluate service quality of sales force

An American multinational automaker in Vietnam, which owned one of the largest investment capital projects in the country, viewed customer service quality as a key performance metric. The client considered its dealers’ sale force as a key success factor in affecting this metric, and had been training Sale Consultants (SCs) at its dealers for years. As such, the client wanted to study the customer service quality and sales service quality of the dealers.
The objectives of the study were to:
- Maintain customer service quality at high standards
- Gain an understanding of customers’ assessment of the service quality and offer recommendations for improvement
The objectives of the study were to

Analyze the current supply chain


Benchmark against industry role models


Recommend a plan for improving efficiency

Spire recruited shoppers who were actually shopping for cars or had past experience of car purchase, and ensured that shoppers:
- Understood the shopping checklist
- Possessed and displayed good product knowledge in line with market norms
- Taped every conversation
A mystery shopping study was conducted to assess the customer service quality and sales service quality of the dealers. A detailed report was submitted to the client weekly, where the client could identify areas for improvement for its dealers.
The client used Spire’s report to improve the quality of customer service in dealers and to spur growth of sales. Assessment and feedback from shoppers had helped to identify the SCs’ strengths and weaknesses, and pointed to relevant training for them to improve.
Spire’s report addressed shoppers’ assessment of the customer service quality at the dealers after each sales visit. Our report also set out practical, inexpensive and feasible recommendations for improvement.
Automotive parts logistics – Automotive supply chain management improvement consulting in Indonesia

A leading global motorcycle manufacturer in Japan intended to give a face-lift to its Indonesian arm’s supply chain management, so as to lower costs and increase customer satisfaction as well as scalability.
The objectives of the study were to:
- Analyze the current supply chain
- Benchmark against industry role models
- Recommend a plan for improving efficiency
The objectives of the study were to

Analyze the current supply chain


Benchmark against industry role models


Recommend a plan for improving efficiency

Spire conducted interviews with logistics service providers and our client’s own local offices to extract information on industry trends and best practices in auto parts supply chain management (SCM).
Our client used Spire’s report to develop a joint plan for SCM improvement. The plan had been successful in meeting demand and containing costs in the explosively growing motorcycle market in Indonesia.
Project deliverables included a report that:
- Mapped the supply chain for bikes and parts
- Benchmarked global auto industry SCM leaders to identify gaps in our client’s performance
- Included Spire’s recommendation of a three-year plan to introduce new practices, technology and processes to improve our client’s SCM